Empathy, Belonging and Authenticity: The Three Pillars of HX (Human Experience)

At Potentiate, our focus is on HX (Human Experience), which we believe is the next step after CX and UX. Accordingly, we have been spending a lot of time working out what HX means and how to understand it better. Our research suggests that understanding HX rests on three key pillars: Empathy, Belonging and Authenticity.
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