Concert goers left in the lurch as 6-month ticket vouchers expire

DENVER (KDVR) — COVID-19 has continued countless concerts but Charlie Hunsucker never thought obtaining a refund or maybe a credit may be so difficult.

The 66-year old paid $213 dollars for four tickets to see The Who at the Pepsi Center on May 22.

He purchased the seats from a ticket agent named Vivid Seats, which he states refused to honor refunds. Instead Vivid Seats offered a coupon worth $213 dollars to observe any other show over six months.

An email sent by Vivid Seats obtained from the Problem Solvers reads, “The coupon shall expire on 11/22/2020. Failure to use the Coupon prior to the expiry date shall lead to the forfeiture of this Coupon. ”

““They’re hoping that the timeline clicks off and they get to keep the money and they’re not out anything,” explained Hunsucker.

His efforts to have a response from Vivid Seats about how he’s assumed to utilize a coupon for another show, if there haven’t been any others shows in six months, has led in meaningless responses from Vivid Seats.

“There could be a whole arena full of people that are in the same boat that I’m in,” complained Hunsucker, who noted the six-month window to utilize the Vivid Seats coupon expires on Sunday.

Colorado Attorney General Phil Weiser told FOX31 the scenario Hunsucker describes is not legal.

“If you’re told you can use it through a six-month window if there’s nothing to use it for, that’s the exact same as individuals ’re storing your cash and giving you nothing more and this ’s not acceptable,” said Weiser.

He said consumers who think they’ve been a victim of fraud should file a complaint with his office at which is exactly what Hunsucker did.

“It should be embarrassing to the individuals who sold us the tickets that they don’t even want the fantastic will that bring people back to their own company by offering refunds,” explained Hunsucker.

The Problem Solvers reached out to Vivid Seats on Thursday and was informed we’d received an answer on Friday. Thus far, FOX31 remains waiting for a reply in Vivid Seats.

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